About Our Client Engagement Process
Getting to Know You
01 The Initial Meeting
The first step is meeting each other. Initially we will organise a face-to-face meeting, the venue at your discretion, and begin the process.
02 About You and Your Targets
At this meeting we want to know everything about you, your company, your customers, your short and long-term goals and exactly what you wish Atomic to achieve for you.
03 Terms of Services and Requirements Recap
After taking you through our terms of service we can start to develop a broad plan there and then, ensuring we have understood your requirements correctly and that you are happy with the work we will be carrying out.
04 Rough Quotation
Once we know who you are and what needs to be achieved, we will provide a quotation for the project to give you an idea. We do not believe in under-quoting and under-delivering, which is why we say rough quotation at this stage!
Planning, Planning and Even More Planning
01 Detailed Targets and Requirements
This stage of the process is where we really begin to learn about your company in detail and finalise the plan. We will require close contact with a key member of your team during this phase. Specifically, we will need to know details about the products you are wishing to market;
- Which products
- Their USP
- The pricing & positioning
- Customer journey
- Length of your sales cycle
- Discounts and offers
- The key platforms you wish to market through (we may advise on additional platforms also during this stage)
- Related goals, KPIs and targets
- Ideal project time-frame
02 Meticulous Planning Begins!
Once step 1 of this phase is complete, Atomic will then be in a position to begin meticulously planning your project.
During this stage communication is key! We will need to remain in close contact with a key member of your team in order to effectively guide the project towards implementation.
04 Final Quotation
Once the detailed planning phase is complete, we will then be able to provide you with a exact quotation on the work involved. One of Atomic’s key values is that the final amount we quote will remain the amount you pay. No hidden costs. No additional Markups. If you are happy with price and the plans laid out, Atomic will formulate the agreement to begin the work!
01 Establishing Milestones and Begin Work!
At this stage of the process, Atomic will get to work! During this stage we will also establish a series of milestones with completion dates.
02 Consistent Feedback
Throughout the process your key team member will be kept up to date through a pre-defined reporting schedule and after milestones. Your feedback during this time is very important.
03 Final Revisions
This is your opportunity to state any final revisions to us. If in particular it is PPC, CRO, SEO or SEM based projects, at this stage it is necessary to let us know your feedback on the results achieved after each milestone, either from the reports we will issue to you or customer feedback. We will then see what we can do to further improve our service to you.
Finally, once the necessary revisions or improvements have been implemented, the project milestone will be signed off as complete.
Reporting and Follow-Up
01 reporting schedule
Most projects, especially those involving PPC, CRO, SEO and SEM will require frequent reports and close liaison with a key member of your team to ensure you are happy with the results thus far. This could be bi-weekly, weekly or even monthly depending on the project and scope at hand.
02 Are you Satisfied?
When reports are sent to you it is important for you to review with a fine tooth comb, to ensure you are satisfied with what has been achieved thus far and we will let you know the areas that remain in development.
03 Final Project Report
At this point, we will produce a final project report to summarise the work to date. At this stage we will provide you with future targets and any areas of development you need to focus on. We will also liaise with you to make sure you are happy with the comprehensive report we have produced.
04 Overall Feedback and Testimonial
Once the project and final reports have been completed we will request detailed feedback from you including a client testimonial, based on our performance and experience with us, which we strive to make sure is platinum!